Digital Customer & Competitor Analysis

Financial Services CX Intelligence

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Going Beyond the Benchmark

iSky Research provides a wholly unique window into the digital customer experience.

At the core of iSky Research is the access we have to hundreds of digital banking channels around the world. With that access we benchmark, analyse, index and compare customer experience in order to inform and advise our global financial services clients.

Some of the providers we cover

A Quick Look At Our Cumulus Online Portal

Screens

Dashboard

A customisable start and quick reference page incorporating natural language search

Library

A searchable library of tagged screenshots, videos, banking correspondence and other visual content

Radar

Comparative digital banking functionality benchmarking across hundreds of purpose designed metrics and a measure of bank-by-bank capability against customer expectation and need, backed by thousands of screenshots and videos from competitor channels

Blog

Incorporating news, competitor insights, observations on best-practice and discussion of trends and innovations
Ranking

Personal Banking Top 5

Check out the leading app and web banking experiences from across the world. Keen to know more? Get in touch today.

  • All
  • Australia
  • New Zealand
  • United States
  • Canada
  • United Kingdom
  • Others
  • Desktop Web
  • iPhone App
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Commonwealth Bank (AUS)
  • 4 Westpac (AUS)
  • 5 Wells Fargo (USA)
  • 1 Commonwealth Bank (AUS)
  • 2 Westpac (AUS)
  • 3 National Australia Bank (AUS)
  • 4 Bank of Melbourne (AUS)
  • 5 ING Australia (AUS)
  • 1 ASB Bank (NZ)
  • 2 Australia New Zealand Bank (NZ)
  • 3 Kiwibank (NZ)
  • 4 Westpac (NZ)
  • 5 Bank of New Zealand (NZ)
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Wells Fargo (USA)
  • 4 Citibank (USA)
  • 5 Chase Bank (USA)
  • 1 Tangerine (CAN)
  • 2 Royal Bank of Canada (CAN)
  • 3 Canadian Imperial Bank of Commerce (CAN)
  • 4 Scotiabank (CAN)
  • 5 TD Canada Trust (CAN)
  • 1 Barclays (UK)
  • 2 Hong Kong and Shanghai Banking Corporation (UK)
  • 3 Lloyds (UK)
  • 4 Royal Bank of Scotland (UK)
  • 5 Halifax (UK)
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Westpac (AUS)
  • 4 Tangerine (CAN)
  • 5 Commonwealth Bank (AUS)
  • 1 Westpac (AUS)
  • 2 Bank of Melbourne (AUS)
  • 3 Commonwealth Bank (AUS)
  • 4 National Australia Bank (AUS)
  • 5 Macquarie Bank (AUS)
  • 1 Westpac (NZ)
  • 2 The Co-operative Bank (NZ)
  • 3 Australia New Zealand Bank (NZ)
  • 4 Kiwibank (NZ)
  • 5 ASB Bank (NZ)
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Finn by Chase (USA)
  • 4 Simple Bank (USA)
  • 5 Wells Fargo (USA)
  • 1 Tangerine (CAN)
  • 2 Canadian Imperial Bank of Commerce (CAN)
  • 3 Royal Bank of Canada (CAN)
  • 4 Scotiabank (CAN)
  • 5 Coast Capital Savings (CAN)
  • 1 Starling Bank (UK)
  • 2 Revolut (UK)
  • 3 Monzo (UK)
  • 4 Royal Bank of Scotland (UK)
  • 5 Barclays (UK)

Looking for banks from other countries?

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